You’ve got questions, we’ve got answers.
WHAT IS A MEDICAL ALERT SYSTEM?
A medical alert system is a service that combines a wearable help pendant and 24-hour professional monitoring services. In the event of an emergency, users press their device to summon help. Operators can dispatch emergency personnel or contact a friend or family member. We have three types of service: Belle (mobile), Belle X (mobile with fall detection) and In The Home (landline required) so that you can get help no matter what.
WHO IS RESPONSENOW MEDICAL ALERT?
We are a national brand that strives to keep the familiarity of a local, family-owned company. We have more than 20 years of experience providing medical alert devices, starting nationally in 2002. Our management also has more than 40 years of life safety experience.
WHO HELPS ME DURING AN EMERGENCY?
In the event of an emergency ResponseNow’s 24-hour operators answer the alarm and will talk to you through the speaker on the Belle or Belle X, or on the console for the In Home system. Operators can dispatch emergency services or contact a friend or family member depending on the severity of the situation. Each account can have up to four personal emergency contacts such as a friend, neighbor, or family member.
DOES MEDICARE COVER MEDICAL ALERT DEVICES?
Unfortunately, medical alert devices are not covered under Medicare. Medicaid does cover alert devices, but eligibility varies by state. If you are looking to get the device covered by insurance or Medicaid, we would encourage you to reach out to your private insurance or case manager.
CAN I STILL USE MY DEVICE TO GET HELP IF IT'S SOMONE ELSE HAVING THE EMERGENCY?
Our alert devices can be used in any emergency situation. If you are with someone who is having an emergency, you can use your button to get help for that person. ResponseNow operators can send fire, police or emergency medical services.
HOW DOES FALL DETECTION WORK?
- Fall detection devices are meant to detect when a wearer falls and, assuming there is no further motion, automatically initiate an alarm through to the monitoring center. Automatic fall detection is meant for serious falls where someone is unconscious and motionless. If they are able, clients are always encouraged to press their button to get help.
- If you are interested in fall detection specific devices, please check out the Belle X and In The Home systems.
HOW DO THE BELLE & BELLE X DEVICES COMMUNICATE? DO I NEED A CELL PHONE TO MAKE IT WORK?
Belle and Belle X devices are completely stand-alone systems meaning they do not require the user to have a cell phone, Wi-Fi, or a landline. These devices function like a cell phone using available coverage from AT&T or Verizon. ResponseNow typically uses the Verizon as its primary carrier but AT&T is always available if that network functions better in your area of the U.S.
CELLULAR RECEPTION IS POOR IN MY AREA... WHAT OPTIONS DO I HAVE?
In the unlikely event that AT&T or Verizon networks do not provide adequate signal strength at your home, we have an the landline-based In The Home console available.
CAN I TAKE MY DEVICE IN THE SHOWER?
Yes, all ResponseNow Medical Alert devices are water-resistant and completely safe for the shower. However, they cannot be submerged in water so no swimming or bathing with your medical alert system.
DO YOU HAVE A WRISTWATCH OPTION?
A wristwatch option is available for our in-home systems however at this time we do not have a wrist-based option for our mobile systems. The Belle does come with an optional clothing clip, which can be used if you do not prefer to wear it around your neck.
WHAT IS THE BATTERY LIFE LIKE?
The standard Belle has a battery life of around 30 days and only needs to be charged once a month. The Belle X needs to be charged more frequently, about once every 1-2 weeks. The In The Home systems feature a 2-4 years of battery life in the pendants and we will contact you if and when those batteries need replacing.
HOW DO RESPONSENOW DEVICES INTERACT WITH A PACEMAKER?
Individuals with pacemakers should consult their physician. We also recommend reviewing their pacemaker materials regarding interaction with cell phones and to take the same precautions that materials recommend for this device.
WHAT HAPPENS IF I ACCIDENTALLY PRESS THE ALERT BUTTON?
In a case where you accidentally press your button, it will go into an alarm as it would in a real emergency. When the operator connects, simply let them know everything is okay and it was a mistake. The operator will confirm that you’re OK and then mark the interaction as a test or false alarm. There are never any additional charges for the device going into alarm. Test frequently so you’re that much more prepared to use during a real emergency!
Starting Service, Shipping & Payment
HOW MUCH DOES RESPONSENOW COST?
With all of our devices, you do not have to pay any activation, equipment, or shipping fees. ResponseNow Medical Alert strives to provide exceptional service at the best possible value for each individual customer. With three unique medical alert choices and three monitoring plans to choose from, we are confident you will find one that best suits your needs. You can find more information on pricing for specific system types here.
I'M READY TO START... HOW DO I PLACE MY ORDER?
CAN I CHANGE MY PLAN SELECTION AFTER ORDERING?
Yes, you can make changes to your plan at any time. Simply call 866-795-4321 and our support team will get everything arranged how you prefer.
HOW MUCH IS SHIPPING?
We offer free USPS Priority Mail shipping for all new orders. Allow 2-3 days for arrival (M-SAT).
HOW LONG DOES SHIPPING TAKE?
Orders will ship same day they are placed if it’s before 3 p.m. PST, M-F. If the order is placed on a weekend, holiday, or after the cutoff, we will ship it the next business day. All orders ship USPS Priority Mail, which means your package will arrive in 2-3 shipping days (M–SAT).
IS EXPEDITED SHIPPING AN OPTION?
We are able to overnight ship orders for an additional fee, depending on UPS overnight rate and location. Please call 866- 795-4321 for an expedited shipping quote.
HOW DO I INSTALL MY SYSTEM WHEN IT ARRIVES?
ResponseNow Medical Alert Systems come already activated with the information provided during the order process. Belle and Belle X devices require 2-4 hours of charge time to ensure a full battery. In The Home systems require connecting an analog telephone line to the back of the console and wall jack or modem/router. Once connected, press your medical alert button to test through to an operator. ResponseNow will also call you a day or two after your order arrives and is happy to walk through charging and testing, along with answering any questions you may have about your new medical alert system.
Replacement Devices & Canceling Services
WHAT HAPPENS IF I LOSE OR DAMAGE MY MEDICAL ALERT?
There are two options if you lose or break your device and need a replacement. You can pay a one-time replacement fee (the fee depends on the system) or add our Care+, which is device insurance. Care+ is just an additional $3.95/per month and covers one replacement a year.
WHAT IF MY EQUIPMENT BECOMES FAULTY?
ResponseNow is responsible for all service and repair of faulty equipment from normal “wear and tear,” or manufacturer defect. There is no extra cost.
HOW DO I CANCEL MY SERVICE?
- We understand that needs change and people may need to stop their service. Simply give us a call at 866-795-4321 to let us know you would like to cancel, then send back the system. Upon receipt of the equipment, we will cancel the account.
- To cancel your ResponseNow account mail your equipment to: ResponseNow, 9900 SW Wilshire St., Ste. 250, Portland, OR 97225. Once we receive it, we will cancel your account.
We’re here to help.
How Does It Work?
Press The Call Button
Activate your ResponseNow device for any emergency by pressing the unit’s call button. Fall is detection available on specific systems.
Talk to Operator
Operators are standing by 24/7 ready to assist you with any situation you might be experiencing. With Belle and Belle X you’ll communicate directly through the pendant.
Help On The Way
After discussing your needs with the operator, we’ll get you the appropriate level of response, which can include emergency services or simply a friend or family member.