In the event of an emergency ResponseNow’s 24-hour operators answer the alarm and will talk to you through the speaker on the Belle or Belle X, or on the console for the In Home system. Operators can dispatch emergency services or contact a friend or family member depending on the severity of the situation. Each account can have up to four personal emergency contacts such as a friend, neighbor, or family member.

Unfortunately, medical alert devices are not covered under Medicare. Medicaid does cover alert devices, but eligibility varies by state. If you are looking to get the device covered by insurance or Medicaid, we would encourage you to reach out to your private insurance or case manager.

Our alert devices can be used in any emergency situation. If you are with someone who is having an emergency, you can use your button to get help for that person. ResponseNow operators can send fire, police or emergency medical services.

• Fall detection devices are meant to detect when a wearer falls and, assuming there is no further motion, automatically initiate an alarm through to the monitoring center. Automatic fall detection is meant for serious falls where someone is unconscious and motionless. If they are able, clients are always encouraged to press their button to get help.
• If you are interested in fall detection specific devices, please check out the Belle X and In The Home systems.

In the unlikely event that AT&T or Verizon networks do not provide adequate signal strength at your home, we have an the landline-based In The Home console available.

Yes, all ResponseNow Medical Alert devices are water-resistant and completely safe for the shower. However, they cannot be submerged in water so no swimming or bathing with your medical alert system.

A wristwatch option is available for our in-home systems however at this time we do not have a wrist-based option for our mobile systems. The Belle does come with an optional clothing clip, which can be used if you do not prefer to wear it around your neck.

The standard Belle has a battery life of around 30 days and only needs to be charged once a month. The Belle X needs to be charged more frequently, about once every 1-2 weeks. The In The Home systems feature a 2-4 years of battery life in the pendants and we will contact you if and when those batteries need replacing.

Individuals with pacemakers should consult their physician. We also recommend reviewing their pacemaker materials regarding interaction with cell phones and to take the same precautions that materials recommend for this device. 

In a case where you accidentally press your button, it will go into an alarm as it would in a real emergency. When the operator connects, simply let them know everything is okay and it was a mistake. The operator will confirm that you’re OK and then mark the interaction as a test or false alarm. There are never any additional charges for the device going into alarm. Test frequently so you’re that much more prepared to use during a real emergency!